Broadband woes

I had applied for the Broadband service from Dodo Internet nearly ten days back, and was promised a callback about the successfull connection message in the next seven days. Seven days out, on the tenth day today, I called up the Dodo customer service only to be informed that the broadband connection has been put on hold as there are no free ports (whatever that means) in my local exchange. So Dodo has passed the baton to Telstra, and are waiting for T to come with free ports. The issue will be escalated to Telstra only at the end of the 21 day period, after which there are no guarantees on whether the service will be provided or not.

The customer service person refused to send the escalation right now to Telstra, even though he believed that the connection will not come through. But wonder of wonders, Dodo has already charged my credit card for $49.90, without providing a single byte. When I mentioned this to the customer service he casually replied that the money will be refunded automatically. I only hope that happens.

Sometimes it benefits not to live in a technologically advanced country !!!